FAQ

 

General Enquiries

Can I order online and pay for it at the store or to your delivery staff?
Payment must be made for all items purchased online before the order is processed. Our delivery staff are unable to accept any payments as they are our outsourced providers.

Are all items on your online store available in your outlet?
Yes. In fact we have more products in store. Hence come on down and visit our store.

When should I inflate my balloons?
Latex balloons: 8 - 10 hours before your party time
Mylar balloons: up to 48 to 72 hours before your party time

What is your privacy policy?
Please visit our Privacy Policy page to find out.


Order & Shipping

How do I know if something is in stock?
Our system will not let an order get placed for an item that is out of stock. You will be notified if the quantity or item you are requesting is not available.

How do I cancel my order?
We are very sorry but we are unable to cancel orders once purchases and/or orders are made.

When and how will my order be shipped?
Upon checkout, choose Local Courier, Van Delivery or Self-Pickup.

Do you ship internationally?
We are currently not shipping to any international locations.

What payment methods do you accept?
We accept PayPal, debit cards and major credit cards: Visa, Master Card and American Express.

How can I be notified of the latest promotions and discount codes?
The best and fastest way to receive the latest updates from us is to subscribe to our newsletter!
You can also stay tuned to our promotions via our Social Media updates on our Facebook page, please click Here.

 

Returns & Refunds

What is Partywithus.com’s return policy?
Items can only be returned within 30 days from the date you received your purchase to our store for store credit. All returns must be accompanied by the shipping receipt. All merchandise must be in new condition, unopened, unworn and in original packaging. Merchandise credit is for the cost of the merchandise only. Please note that shipping and handling charges are non-refundable. Merchandise credit is only redeemable in stores and not online.

 

Be a Party With Us Fun Member
It’s fun to be a Fun Member! You get to enjoy 10% discount on all purchases. Simply spend $300 within 3 months to qualify. Better yet, spend $300 in one receipt and you get to enjoy the discount right away! No expiry date, no yearly minimum purchase required – it’s a lifetime membership! 

So, what are you waiting for?